Do you offer custom orders?
Yes,we do offer custom orders.Customers may provide reference designs or ideas they are interested in,and our team will assist in sourcing suitable materials and producing the piece accordingly.Throughout the process,we maintain close communication with the customer and require multiple confirmations to ensure the final product meets expectations.
Is the maximum length of the pearl chain 39 cm?
The length of our loose pearl strand is approximately 39.5 cm.For finished products,the total length may vary depending on the fittings used,such as clasps or other components.
We offer shipping via FedEx,DHL, Shun Li international logistics (SL) and SF Express.For more details,please feel free to contact our customer service team.
Delivery typically takes around 5–7 days.However,the exact timing may vary depending on customs clearance in your country.We recommend checking local customs processing times for more accurate estimates.
When will my order be shipped,and where is it shipped from?
Orders are typically shipped within 3–5 business days.Custom orders may require additional processing time,so please contact our customer service team for specific details.All orders are shipped from Hong Kong.
Before shipment,we will confirm all order details with the customer multiple times and provide detailed photos and videos for review.A final confirmation is also made prior to packaging and dispatch.As such,all sales are final and we do not accept returns or exchanges.
Yes,you may cancel your order within 24 hours of placing it.If you have any questions regarding refunds,please feel free to contact our customer service team.
team to discuss details and receive a customized quotation.
How can I keep my pearl bracelet shining?
After every wear,gently clean your pearl bracelet with a gentle,moist towel to maintain its best appearance.To prevent scratches,store your bracelet separately and keep it away from harsh chemicals and cleaners.The inherent luster of pearls,like the finest pearl earrings we make,maybe preserved with regular maintenance.
Are the prices on the website inclusive of customs duties and taxes?
No,all prices listed on our website are exclusive of taxes and duties.Any applicable customs fees or import taxes are the responsibility of the customer.
